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Following the announcement from the Prime Minister on Monday, we have taken the decision to temporarily suspend supplies for all but orders to ‘Essential’ sites.
Examples of which include
· Hospitals, Care Homes, Doctors surgeries
· Military Facilities
· Emergency Services Facilities
· Food Banks & Homeless Services
Where possible, our customer service teams are working remotely and are able to qualify ‘Essential’ orders and to process any forward orders that may be required for delivery following this temporary closure. We would request that orders for ‘Essential’ sites are communicated in the same manner as usual, the best and most efficient way being by email firstname.lastname@example.org and referenced as ‘ESSENTIAL’, in order that we can monitor and qualify accordingly.
We will make our final deliveries on Friday 27th March and at present a provisional return to work date of 20th April has been set, however this will be monitored on a regular basis in-line with the Government’s advice.
We are fully prepared to commence supplies on short notice once these restrictions have been lifted, however in the meantime ‘ESSENTIAL’ deliveries will be managed with a limited workforce and may take longer than usual.
Our aim is to communicate any amendments to this announcement via email, our website and social media channels or by communication with your RAK Ceramics Sales Representative.
On behalf of the entire team at RAK Ceramics, we thank you for your understanding in these unprecedented times.
Stay Home. Protect our NHS. Save Lives.