PRIVACY POLICY

 

 

This Privacy Policy sets out how RAK Ceramics PJSC (“RAK Ceramics”, “we” or “us”) uses and protects any personal data that you provide when you access www.rak.visualizapro.com (“Room Visualizer”). We may change this Privacy Policy from time to time by updating this page. Please check back frequently to see any updates or changes to this Privacy Policy.

The Room Vizualizer domain is owned by Pinpoint Visualisation Limited (“Visualiza Pro”). Please note, however, that we will be the controller of the personal data we receive from Visualiza Pro which will be processed in accordance with this Privacy Policy. If you wish to understand how we process the personal data which we receive via our website or RAK Ceramics app, please see our privacy policy here https://www.rakceramics.com/uk/en/privacy-policy/. 
Please note that we are not responsible for the way Visualiza Pro processes your personal data, only the personal data we receive from it. So please also refer to Visualiza Pro’s privacy policy to understand how it will process the personal data you provide to it, because it will also be a controller in respect of your personal data in connection with your use of Room Visualizer. 
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.


1.    HOW IS YOUR PERSONAL DATA COLLECTED

You have the option to design your own room from scratch or select one of our pre-styled rooms on Room Visualizer. 
If you choose to set up an account to design your own room and save your creations, you will be asked to provide your full name, email address, the country you are located and your language preference. We will receive this data from Visualizer Pro if you choose to subscribe to RAK Ceramics’ newsletter. 

2.    PURPOSES FOR PROCESSING YOUR PERSONAL DATA

We may process any personal data we receive from Visualiza Pro which you have provided in connection with your use of Room Visualizer to enable us to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including:

  • to enable us to respond to an enquiry or other request you make when you contact us about Room Visualizer, including for customer services support;
  • to notify you about changes to Room Visualizer;
  • to provide you with information about other goods and services we offer where you have subscribed to our newsletter, as described in the “Marketing” section below.

3.    MARKETING

We may contact you to provide you with information about goods and services where you choose to subscribe to our newsletter. You may be contacted by us, one of RAK Ceramics affiliated companies or by one of our selected partners. 

You may opt out of receiving our marketing communications at any time by contacting us using the “Contact Us” page on our website or by using the unsubscribe link in any of our communications.

We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement. 

4.    COOKIES
A cookie is a small data file that is placed on your computer or mobile device by your web browser when you visit a website. It is a tool that stores information about website visits, recognises you and your preferences each time you visit our website, and ensures website functionality and generally improving your experience of a website.

A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal data a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies can be persistent by remaining on your computer until you delete them or be based on your browsing session where they delete once you close your browser.

You can find more information about cookies from these websites: www.allaboutcookies.org and www.aboutcookies.org

Please note that some parts of Room Visualizer use cookies which are applied by third parties (such as Google) which we have no control. Visualiza Pro may also apply cookies These cookies are likely to be analytical/performance and functionality cookies. For further details on these cookies, please see https://policies.google.com/technologies/types.  

You have the right to decide whether to accept or reject cookies. If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; please visit your browser's help menu for further details. 

5.    SHARING YOUR PERSONAL DATA

We may share your personal data with:

  • other companies within the RAK Ceramics Group; 
  • our selected commercial partners and sponsors where you have chosen to participate in marketing-related initiatives relating to your use of our goods and services; 
  • a prospective seller or buyer in the event of a sale or purchase of any RAK Ceramics Group business or asset so that the buyer can continue to provide you with information and services; 
  • our service providers that we engage to provide services for us. Where we provide your personal data to third party services providers, they are required to keep your personal data confidential and secure, and must only use your personal data as instructed by us; and
  • our distributors, business partners, or other service providers, including for marketing purposes.

We may also disclose your personal data where required to respond to authorised requests from government authorities or where required by law.  Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply this Privacy Policy or other agreements, to investigate or protect the rights, property or safety of companies within the RAK Ceramics Group, our services and our customers, distributors or business partners or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation.  

6.    STORING YOUR PERSONAL DATA

We may share your personal data within the RAK Ceramics Group. The personal data we receive will be stored on servers located in an EU member state. It may also be processed by RAK Ceramics staff or by one of our service providers operation in the United Arab Emirates. This includes individuals engaged in, among other things, administration of an enquiry or request you make, or the provision of support services.

We have implemented appropriate safeguards, to protect your personal data when it is transferred outside the European Economic Area (“EEA”), including the execution of data transfer agreements with recipients of the information. For access to copies of these agreements please contact us using the “Contact Us” page on the website. We will process any request in line with any local laws and our policies and procedures.

7.    DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8.    KEEPING YOUR PERSONAL DATA SECURE

We will take all reasonable steps (including appropriate technical and organisational measures) to ensure your personal data is processed securely to protect the confidentiality, integrity and availability of your personal data and in accordance with this Privacy Policy.
The nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit via the internet and any transmission is at your own risk. 

9.    YOUR RIGHTS

You may inform us of any changes in your personal data, and in accordance with our obligations under applicable data protection laws we will update or delete your personal data accordingly. 

EEA residents: You may have the right to: request (a) access the to your personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) object to the processing of personal data we hold about you; and/or (f) receive any personal data we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company. 

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you. 

To exercise any of your rights in connection with your personal data, please contact us using the “Contact Us” page on the website. We will process any request in line with any local laws and our policies and procedures. If you are located in the EEA, you have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country.

10.    CONTACT US

If you have any questions about the processing of personal data via Room Visualizer, please contact us using the “Contact Us” page on the website. If you contact us, we will do our utmost best to address any concerns you may have about our processing of your personal data.